Frequently Asked Questions About Registration
Please remember both pools are heated so swimming throughout winter is possible!
How does Royal Fins Aquatics Registration work?
A once off registration fee is applicable. Royal Fins Aquatics swimming is perpetual, monthly enrolment. Students remain enrolled month-to-month for year-round swim school instruction. Swim School tuition fees are recurring and billed monthly for the lessons of that month. Fees are posted at the first of each month.
How do I withdraw a student(s) from monthly enrollment at Royal Fins Aquatics?
To withdraw a student from the Royal Fins Aquatics program, families must send an e-mail firstname.lastname@example.org by the 15th of the month to be withdrawn at the end of that month. Withdrawal notices should have the student name, class day and instructor name as well as the reason for program withdrawal. Withdrawal requests received after the 15th of the month will take effect at the end of the next month.
I need to reschedule my child’s class. How can I do this?
We will work with you to find a class that meets your scheduling needs. However, schedule changes are subject to availability. Feel free to speak to your coach to find out if he/she has a more suitable time available.
Can I request a certain instructor?
We understand the unique bond between teacher and student and we try to accommodate all requests. Requests for certain instructors for lessons are handled on a space available first-come, first-served basis.
My child was sick. Can I get a refund or credit?
Royal Fins Aquatics does not provide refunds, credits or make-up lessons for classes missed due to illness.
Does my child have to swim throughout the winter and what are my options?
No, there are two options available to you:
Option 1 – Holding fee: This is 50% of the normal monthly fee for the months of June, July and August and will guarantee your swimmers time slot and space when they return in September.
Option 2 – Notice: You can give one month notice to stop during the winter, your swimmer’s timeslot and space will not be guaranteed. Upon returning the registration fee will apply.
We are going on vacation. Can I pay only for the classes we will be there?
No! Royal Fins Aquatics does not provide credits or make-up lessons for classes missed due vacation or to other activities.